Specialised Third-Line Support

Computeam offers specialised third-line support to secondary schools and Multi-Academy Trusts (MATs) designed to work in conjunction with in-house IT teams. Our role is to be your safety net, expertly handling complex or demanding IT challenges that your onsite teams may find overwhelming.

As well as troubleshooting technical issues, we provide strategic insights to ensure your IT infrastructure aligns with the latest technological advancements. We also offer access to enterprise-level service desk software as an option, assisting your on-site team with efficient tracking of issues and Service Level Agreements (SLAs).

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What does Computeam offer?

Computeam provides an essential overspill support system for in-house IT teams in secondary schools and larger MATs. This service is crucial when internal resources are stretched thin, ensuring that no IT challenge goes unaddressed.

Computeam is your expert helping hand when it comes to quickly resolving serious IT issues, significantly reducing downtime and maintaining the smooth operation of educational processes.

A key aspect of this service is improved strategic planning for IT. We work closely with your team to develop and refine IT strategies, ensuring they are aligned with both current needs and future advancements in technology.

Computeam places a strong emphasis on cybersecurity. We start by understanding your existing cybersecurity infrastructure, identifying potential vulnerabilities, and then meticulously planning enhancements. This proactive approach not only addresses immediate security concerns but also fortifies your defences against future threats, ensuring a safe and secure digital environment for your educational institution.

How do Computeam
provide this service?

Collaboration is key. Computeam works alongside in-house IT staff, providing support that enhances the school's technical capabilities through upskilling and training. This partnership is crucial for the swift resolution of critical issues, minimising downtime and disruption to educational processes. Through ongoing, flexible planning, Computeam can create technology roadmaps that evolve with educational demands.

Our cybersecurity measures include bolstering defences and imparting a deeper understanding of cyber threats that ensure schools are well-protected against all aspects of digital risk.

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