Computeam are passionate about education, have a highly trained and dedicated team and are focussed on 100% client satisfaction.

COMPUTEAM MANAGE

Smart Support for Primary Schools

Computeam provides IT Support that covers the entire network—helping to improve education outcomes using technology. Smart Support combines fast, reactive support when faults occur from our ITIL-run service desk, along with proactive maintenance visits from a named technician and a state-of-the-art “Remote Monitoring and Management platform (RMM) that boosts the efficiency of our service and helps to automate routine support tasks.

What’s more, every Smart Support contract includes our strategic planning service at no extra cost, ensuring that IT is actively developed over time to improve processes and support School development plans. Finally, we build in SLA monitoring and reporting as standard.

What do Computeam offer?

IT Faults resolved by service desk.
A named technician will visit your school to help to prevent issues through maintenance and put forward ideas for improving your network.
Improved IT reliability through proactive maintenance and strategic planning.
A better understanding of how technology can support and improve learning, teaching, and administration.
A deep and extensive understanding of current cyber security protection—while always looking for ways to improve it.

How can your school benefit?

Peace of mind that IT issues will be resolved efficiently and effectively.
Improved cyber security and compliance.
Strategic IT Plan that harnesses the power of technology to enhance teaching.
Enhanced learner engagement.
Reduced teacher workload thanks to efficiency gains.
Better administration processes.
Services geared towards all primary or SEND schools—or even smaller secondary schools that do not have in-house IT staff.

Resources
Data Sheet: Computeam Manage

Core Support for Secondary Schools and Larger MATs

Computeam offer third-line or “escalated” support that works in conjunction with in-house IT staff. We provide both a safety net when issues are too complex or intense for the onsite team to deal with, and a strategic planning service that gives SLT confidence their systems are keeping pace with the latest developments.

As an option, we also provide access to enterprise-class service desk software that will track issues and SLAs for the onsite team.

What do Computeam offer?

Overspill/safety net support for in-house IT teams.
Faster resolution of serious issues.
Improved strategic planning for IT.
Understand current cyber security protection and plan to improve it.

How can your school benefit?

Critical issues are resolved faster.
Reduced risk in the event of an in-house team member leaving and taking their knowledge and skills with them.
Better knowledge sharing and sector understanding compared to onsite staff working in isolation.
Onsite staff have opportunities to improve their skills working alongside our engineers.
Perfect support service for secondary schools, large primaries, or SEND schools that have their own IT staff.

Resources
Data Sheet: Computeam Manage

Whole Multi-Academy Trust Support

For Multi-academy trusts wanting to retain their own in-house IT Staff in some school, but not in others, Computeam offer a blended approach of Smart Support and Core Support. Depending on each specific trust’s needs, Computeam can provide MAT-level reporting and strategic planning so that the entire organisation can work to a common IT standard.

Either offered as a managed service or as a one-off capital project, our advanced network design, wireless surveying tools, and skilled network engineers ensure your network is designed, installed, and configured with expertise.

What do Computeam offer?

Computeam’s fast, highly-reactive Smart Support or Core Support services.
MAT-level SLA and Network reporting.
MAT-level strategic planning.

How can your MAT benefit?

Greater integration of systems across the multi-academy trust.
Shared teaching— a specialist teacher in one school can share lesson plans, or even teach remotely using Microsoft Teams / Google Meet.
Common Admin processes greatly increase efficiency—one set of policies/forms can be edited and updated by all.
MAT strategic plan allows for group purchasing—saving money and significant amounts of time on procurement activities.
Excellent support solution for all multi-academy trusts.