Computeam provides IT Support that covers the entire network—helping to improve education outcomes using technology. Smart Support combines fast, reactive support when faults occur from our ITIL-run service desk, along with proactive maintenance visits from a named technician and a state-of-the-art “Remote Monitoring and Management platform (RMM) that boosts the efficiency of our service and helps to automate routine support tasks.
What’s more, every Smart Support contract includes our strategic planning service at no extra cost, ensuring that IT is actively developed over time to improve processes and support School development plans. Finally, we build in SLA monitoring and reporting as standard.
Computeam offer third-line or “escalated” support that works in conjunction with in-house IT staff. We provide both a safety net when issues are too complex or intense for the onsite team to deal with, and a strategic planning service that gives SLT confidence their systems are keeping pace with the latest developments.
As an option, we also provide access to enterprise-class service desk software that will track issues and SLAs for the onsite team.
For Multi-academy trusts wanting to retain their own in-house IT Staff in some school, but not in others, Computeam offer a blended approach of Smart Support and Core Support. Depending on each specific trust’s needs, Computeam can provide MAT-level reporting and strategic planning so that the entire organisation can work to a common IT standard.
Either offered as a managed service or as a one-off capital project, our advanced network design, wireless surveying tools, and skilled network engineers ensure your network is designed, installed, and configured with expertise.