Computeam Documents

Access essential documents that provide detailed information about our services, terms, and support. From technical support agreements and cyber security guidelines to hardware sales terms, these resources are designed to help you understand and utilise Computeam's offerings effectively.

Roadmap for Microsoft Products & Panned Support End Dates

This document will provide you with information in regards to Microsofts planned 'End of Life' for their software and operating systems. 

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Terms & Conditions for the Sale of Hardware

This document outlines the terms and conditions for the sale of hardware. 

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Computeam Technical Support Service Level Agreement (SLA)

This document outlines the Computeam Technical Support Service Level Agreement (SLA). It provides further detail about the types of service each Computeam client is entitled to receive and what to expect in terms of hours of cover and response times.

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Welcome to Smart Support

This document is designed as a quick "how to guide" for new and existing clients who may have been used to a slightly different model of support with us, or another IT provider in the past. 

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Protecting your Schools from Cyber Attack

This document provides information regarding the National Cyber Security Centre's alert to schools covering increased ransomware attacks in the education sector as well as information on preventing and recovering from such attacks.  

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Trade2Train from Computeam

A recycling service focused on value recovery for the education sector turning old devices into CPD training for schools.

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Interactive Display Troubleshooting

This document is designed as a quick "how to guide" to troubleshoot common issues that can arise with your interactive whiteboards.

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Computeam Climate Reduction Plan

Computeam is committed to achieving Net Zero emissions by 2045, five years ahead of the UK. This document shows the progress and steps taken by Computeam so far and our commitment going forward, which has been approved by the Crown Commercial Service.

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