School IT support for primary, secondary and multi-academy trusts
School IT support services
for schools & MATs
As IT infrastructure continues to increase in complexity to meet the demands of technology use, the need for specialist IT support for UK schools also grows. We're education specialists, providing IT services and products to help schools and multi-academy trusts inspire learners and improve educational outcomes, as well as supporting teachers in their use of technology in the classroom!
School Internet, Networks & Connectivity
We connect users to their applications and data wherever they are for a truly portable experience.
Internet Safeguarding for Schools
Cyber Security & Data Protection for Schools
We combine high-quality network security, data security, back‑ups and a helping hand with GDPR compliance.
School IT Training & Digital Skills
Excitement and inspiration come from students having the confidence to use their technology to its full potential, to help them reach theirs.
Digital Transformation & Training
Managed IT Support for Schools & MATs
Our work behind-the-scenes makes for smooth-running IT. We focus on the tech, so you can focus on the teaching.
Looking for primary school IT support? Start with Smart Support
For secondary school IT support, explore Core Support
Case Studies
Recent Computeam Success Stories
CPD Innovation at Pope Francis Catholic Multi-Academy Trust
The Trust envisioned creating a streamlined system where compliance responsibilities were handled centrally, freeing school leaders to focus on educational priorities.
Building Responsible AI Practice: Littletown Primary Academy’s Journey
Recognising the rapid evolution of artificial intelligence in education, the school’s leadership sought to proactively address both the opportunities and risks associated with AI.
Manor Hall Academy Trust’s Cloud Migration Journey
17 specialist schools stretching from Solihull to Knowsley, entered its cloud migration project with a clear ambition: to unify a widely dispersed organisation under a single, modern digital infrastructure.
Multi Academy Trust IT Support
Technology within educational settings is evolving rapidly, and with that comes new expectations and targets for educational establishments to meet. We have decades of experience working with schools and MATs, to provide robust and flexible IT solutions within budgetary constraints.
MAT Case Study: PDET
Since September 2021, Computeam and PDET have worked in partnership through the IT Managed Service Contract to achieve remarkable results:
Reduced IT Incidents through Cloud Transformation
Tech Upgrades to enchance outcomes
Managed IT Services for Schools
Providing additional day-to-day support
Are you a Schools IT Manager looking for a bit of help providing IT support to cover your school site? Whether you need assistance with a large one-off project, or an ongoing extra pair of hands to help you keep plates spinning day-to-day, we'll work alongside you to provide tailored, proactive support.
Services we offer include:
- IT consultancy - from conducting audits to making recommendations
- The provision of hardware and software licensing
- Device management
- Online safety for schools
- Network and infrastructure management
- Ongoing IT support
FAQs
These are the questions we hear most often from schools and MATs evaluating their IT support - covering response times, on-site cover, what's included, switching providers, and how we work with existing in-house teams. If your question isn't covered here, contact our team and we'll talk through it directly.
How quickly do you respond when something breaks?
We work to defined response times based on how disruptive an issue is. Critical issues — anything taking down systems for a significant number of users or sites - are prioritised first, with progressively standard response times for less urgent requests. Our service desk operates Monday to Friday, 08:00 to 17:30, excluding public and bank holidays, with tickets logged via phone, email, our web portal, or directly through a support app installed on Windows devices. Specific response and fix times are set out in your service agreement, with monthly reporting on SLA performance so you can see how we're tracking.
Do you provide on-site support or just remote help?
Both. Most issues are resolved remotely through our service desk, which is faster than waiting for someone to travel to site. For anything that needs hands-on attention, schools on a managed support contract have a named IT consultant who visits regularly during term time, with the visit frequency matched to the size and complexity of each school's IT estate. Additional on-site time can be arranged when you need it.
What's included in a managed IT support contract?
A managed support contract covers unlimited reactive support, proactive on-site visits from a named IT consultant, and 24/7 remote monitoring and management of your systems. The service desk handles day-to-day issues for staff and pupils, with structured escalation for more complex problems. You'll receive monthly performance reporting and a regular service review with your account manager. Major project work, hardware procurement, cyber security training, and DfE standards tracking through Computeam Compass can be scoped alongside your contract. Specific coverage depends on the support tier - Smart Support for primary schools, Core Support for secondary schools, and Whole MAT Support for trusts.
How does the transition from our current IT provider work?
Switching providers is one of the biggest concerns schools raise, and it's something we've managed many times. The process starts with a detailed audit of your current systems, documentation, and existing third-party contracts. From there, we build a phased transition plan with clear milestones, working alongside your outgoing provider to collect system data, transfer credentials, and arrange a handover overlap so nothing falls through the gaps. Service reviews in the first weeks after go-live let us catch and adjust anything that isn't working as expected.
How does IT support work across a multi-academy trust?
MATs face a particular challenge: balancing trust-wide consistency with the specific needs of each individual school. Whole MAT Support is built for this. A dedicated account manager and IT Strategy Board structure provides a single point of accountability across the trust, with consistent security standards, policies and governance. Trust leaders get visibility through monthly management information and termly service reviews, while each school gets the day-to-day support its staff need.
Will you support our existing in-house IT staff or replace them?
Both models work. Some schools bring us in to take over IT entirely. Others have an in-house IT manager or technician and use us as an extra layer - providing specialist expertise, project capacity, or covering the parts of IT the in-house team doesn't have time for. We shape the support model around your existing setup rather than imposing a single approach.
Can you help us meet the DfE digital and technology standards?
Yes. The DfE's digital and technology standards now sit at the centre of how schools and MATs are expected to plan their IT. Our managed support helps schools meet many of the standards through the way systems are configured, secured, and maintained. For tracking, evidencing, and reporting against the standards specifically, Computeam Compass provides a structured platform to manage progress across your school or trust, with the ability to assign tasks, upload evidence, and generate audit-ready reports.
Are you interested in free CPD for your senior team?
Our half-termly webinars cover the topics school leaders are dealing with right now, from AI in the classroom to DfE digital standards. Free to attend, with recorded sessions available afterwards.
Vendor Partners
Computeam select suppliers whose products or services align with our company mission to Improve Education Outcomes Through Technology.
Updating page...