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Request Support

You can sign into the Computeam Ticket Portal using your Office 365 or Google account to log a new support request or to see the progress of an existing ticket. If you experience any difficulties accessing the portal, don’t hesitate to contact our support team.

Alternatively, contact us via:
Call: 0800 862 0123
Email: support@computeam.co.uk

Guides, Documents & Further Support

Client Portal User Guide

Find out more about how to use our Client Portal with the handy Client Portal User guide. Click the link below.

PORTAL USER GUIDE

Smart Support

Click the link below to view the Welcome to Smart Support guide for Smart Support clients.

SMART SUPPORT GUIDE

Service Level Agreements

For more detail on SLA technical support, please follow the link below to read the support documentation.

SLA DOCUMENTATION

Fast Track Acceptable Use Policy

Find out more about our "Fast Track" escalation usage policy. Click the link below.

FAST TRACK ACCEPTABLE USE POLICY 📄

Datto Usage Policy

Read about how we will use the Datto RMM product to deliver your Smart Support service. Click the link below.

DATTO USAGE POLICY 📄

How to use the Client Portal

Watch the video below for help on how to use the Client Portal

Learning Locker

Trusted by hundreds of schools across the UK, Learning Locker makes training efficient and affordable, helping both teaching and non-teaching staff thrive with courses they can complete anytime, anywhere.

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Tech Locker

Computeam's online tech store for your latest school or MAT IT equipment. From laptops and tablets to front of class technology, Tech Locker is the fast, easy and secure platform to procure your next IT order.

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Computeam Compass

Computeam Compass supports schools and trusts in measuring their alignment with the Department for Education’s digital and technology standards, and provides a secure space to track progress, assign actions, and prepare for audits or inspections with confidence.

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