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Every year, Computeam gather to celebrate, connect, and collaborate at our Annual "CompuMeet" Conference - a thrilling event that offers unique insights into our progress, upcoming initiatives, and the journey we've charted together as a team. This year, we are gearing up once again for this extraordinary event – an occasion designed to bring us all together, celebrate our collective achievements, and look forward to an even brighter future. This year the entirety of Computeam will be meeting in Birmingham on Friday 25th July 2025.

As we invest our energies into the preparations and execution of this pivotal event, there will be some temporary changes to our support availability that we would like you to be aware of. During the day of our annual conference, our help desk will be operating with minimal staffing. Despite this, we want to assure you that we are committed to providing the best possible support during this period.

In anticipation of these changes, we encourage you to:

Plan Ahead: If you anticipate needing support during the day of the conference, please get in touch with the help desk as early as possible. Our team is ready and eager to assist you.

Only call if your issue is extremely urgent: On the day, all support requests should be logged via our online portal (https://compu.team/portal) or via e-mail to support@computeam.co.uk. We would recommend you only phone our helpdesk if your issue is of an extremely urgent nature - for example an internet outage or server failure.

Use Our Resources: As well as raising support requests via our online portal, it also contains knowledge, including FAQs, guides, and troubleshooting advice. These can be great sources of information for self-help.

Be Patient: We appreciate your understanding and patience during this time. We assure you that all queries will be addressed, although it may take slightly longer than usual.

Our commitment to supporting you during this time remains and we thank you in advance for your understanding and flexibility.

Paul Rawnsley

National Service Manager